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Credit Card Issuers and Banks Offering Temporary Coronavirus Relief

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If you are looking for temporary relief, you must first contact your lender first to discuss an agreement. Skipping payments without an agreement in place could result in a negative impact to your credit score.

One of the most effective moves you can make is to call the customer service number on the back of their credit cards to ask about flexibility options during the coronavirus outbreak. Many banks, lenders, and card issues are offering flexible payment options during the coronavirus pandemic to help you prioritize your bill payments and have set up specific pages on their websites related to their coronavirus response. 

We are updating this list daily to include the latest from these companies as well as direct links to their customer service pages for more details and contact information. 

Our Partners

  • Ally Financial: Existing customers that have auto loans and/or mortgages might be able to defer payments for up to 120 days with no late fees. If you have a bank account through them, you can get those fees waived as well.
  • American ExpressDue to the impact of COVID-19, for eligible Card accounts approved from January 1, 2020 through April 30, 2020 for which you are eligible for a welcome offer, the period to make eligible purchases to earn your welcome bonus will be extended for an additional 3 months. Eligible Cards are U.S. Consumer and Business Cards issued by American Express National Bank to a Basic Card Member. Additionally, cardmembers can reach out to Customer Care Professionals, who will work with you to find personal solutions which may include waiving late fees or return check fees, waiving interest charges for a period of time, reduced monthly payments or a temporary interest rate reduction.
  • Bank of America: They are offering assistance to qualifying consumer and small business clients facing hardships, including forbearance with certain fees.
  • Barclays: Customers are encouraged to reach out to the specialist teams at Barclays for assistance. They are also enabling customers to apply for a temporary increase on their credit card limit.
  • Capital One: All customers will be eligible for assistance depending on the type of product they have and their individual needs, including minimum payment assistance, deferred loan assistance, and fee suppression.
  • Chase: The bank is working with our customers on a case-by-case basis right now. 
  • Citibank: Customers are encouraged to contact the bank for support with waivers on monthly service fees, waived penalties for early CD withdrawal, fee waivers on remote deposit capture for small business customers, credit line increases, collection forbearance programs, and mortgage hardship programs. 
  • Discover: Customers may receive assistance that can include support related to payment timing, fees, and late payments.
  • Fifth Third Bank: They are offering coronavirus hardship assistance for customers needing loan support. 
  • LendingClub: They have the ability to work with their borrowers on skipping payments and delaying payments when hardship related to this does occur.
  • Wells Fargo: Customers experiencing hardship from the coronavirus disease can call customer service to speak with a trained specialist about their options. 

Other Banks and Lenders Offering Relief

  • Apple: You can enroll in their Customer Assistance Program, which will allow you to skip your March payment without incurring interest charges on your Apple Card. 
  • CBC Federal Credit Union: Members may qualify for fee waivers, options to skip payments, or low interest, short-term loans.
  • Gesa Credit Union: If you are already a member, you might be able to get a low (or even a zero) interest rate personal loan based on financial hardship because of the coronavirus.
  • Marcus by Goldman Sachs: Customers can postpone their loan payments by one month, without interest charged during the deferral period. They are also waiving early withdrawal penalties on CDs. 
  • Navy Federal: Fees for Western Union and early CD withdrawals are being waived for Navy Federal members.
  • NetCredit: They have developed an FAQ section on their website for current borrowers and are willing to work with impacted customers to adjust their payment schedule. 
  • ORNL Federal Credit Union: Members can apply for an unsecured loan at 0% interest for the first six months and 3% fixed interest for the remainder of the term.
  • PNC Bank: Customers are encouraged to reach out directly, and the bank is working with them on a case-by-case basis. 
  • Santander: Those with loans through them are encouraged to call and learn about options.
  • Synchrony: They are urging members to reach out if they need assistance with paying their bill.
  • Truist: Customers experiencing financial hardship due to coronavirus can reach out to customer service. 
  • U.S. Bank: The bank is offering product discounts and other customized solutions, including lowered interest rates on select loan products.

Please comment below if you have any other companies that you know of that should be added to the list. In the meantime, Credit Sesame can be a free valuable resource to help you monitor your finances during these uncertain times. And most importantly, please stay safe and healthy.

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You can trust that we maintain strict editorial integrity in our writing and assessments; however, we receive compensation when you click on links to products from our partners and get approved.
Published March 19, 2020
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Comments(41)

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James Rabbitt•  March 31, 2020 Edit
Please assist at this trying time.
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Credit Sesame•  April 1, 2020 Edit
Hi James. Please take a look here. I hope one of these resources can help you. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Tiffany lindsay•  March 31, 2020 Edit
Mobiloan
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Credit Sesame•  April 1, 2020 Edit
Thanks Tiffany! To anyone one reading this, please be sure to call and not assume that you will automatically get the benefits.
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Brock•  March 31, 2020 Edit
Santander Consumer finance is offering relief too!
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Credit Sesame•  April 1, 2020 Edit
Thanks Brock! To anyone one reading this, please be sure to call and not assume that you will automatically get the benefits.
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Joanna r Rachlin•  March 31, 2020 Edit
Ive been furloughed from work as of march 18 2020 , landlord threatening eviction from march 13 to next coming week, have Wells Fargo and capital one credit card payments, Verizon, peco, car payment and insurance , not able to do food shopping , losing hope and patience .can you help
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Credit Sesame•  April 1, 2020 Edit
Hi Joanna. I really hope one of these posts can give you leads on getting the help you need: https://www.creditsesame.com/blog/updates/manage-finances-covid-19/ We are going to make it through this!
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Randy Banks•  March 31, 2020 Edit
I make over a grand a week my credit is bad but I'm been off for 2 weeks and maybe 3 more I need help please
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Credit Sesame•  April 1, 2020 Edit
Hi Randy. I hope something in here will help: https://www.creditsesame.com/blog/updates/stay-financially-stable-maximize-your-available-cash-and-credit-prepare-for-emergencies/
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Will Horne•  March 31, 2020 Edit
Need assistance
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Credit Sesame•  April 1, 2020 Edit
Hi Will. Hopefully one of these pages will help: https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Regena F Mobley•  March 31, 2020 Edit
Out since March 10 stadium close due to coronavirus rent coming up don't know what to do
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Credit Sesame•  April 1, 2020 Edit
Hi Regena. Maybe this will help: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Edith•  March 31, 2020 Edit
CRB Auto is helping with extensions during the Covid19
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Credit Sesame•  April 1, 2020 Edit
Thanks! To anyone using CRB, please be sure to call them and not assume they will waive your fees.
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Zyneb Adams•  March 31, 2020 Edit
This was very helpful TD Bank has been amazing they are waiving fees and are very accommodating and supportive..
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Credit Sesame•  April 1, 2020 Edit
Thanks! To anyone using TD Bank, please be sure to call them and not assume fees will be waived.
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Patti Zahn•  March 31, 2020 Edit
In February my husband had a stroke and hasn’t been able to work since. He was also working for Lyft and hasn’t been able to work because of the coronavirus . We don’t have any idea when or if he will be able to return to work. From what we understand Lyft or Uber will be reopening. We do not have any income except for his and my social security which doesn’t even cover our rent which is 3000.00 per month. We have prescription costs and groceries buy.
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Credit Sesame•  April 1, 2020 Edit
Hi Patti. I hope the information here will help: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Sharon Soriano•  April 1, 2020 Edit
apply for unemployment! Landlords can’t evict right now. They can threaten to,legally they can’t! If you leave cause landlord said to then you will be out of your home. Stay put legally no grounds for eviction due to covid 19.
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Credit Sesame•  April 3, 2020 Edit
Thanks, Sharon. For anyone who needs more information, please read the details of the CARES Act, as it specifically covers this. We also have outlined the most-needed information regarding renting and mortgages here: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Adelso Manrique•  March 31, 2020 Edit
It's a gig relief when there's help while though times come.
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Leonel Cura•  March 31, 2020 Edit
I don’t know who to talk to I’m going crazy I don’t know how gonna pay my rent and bills car payment
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Credit Sesame•  April 1, 2020 Edit
Hi Leonel. I am so sorry to hear of your troubles. Please check out this post, as it links to many resources. I hope you will find them helpful. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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michael dennis•  March 31, 2020 Edit
am have touble with my credit
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Credit Sesame•  April 1, 2020 Edit
Hi Michael. I am so sorry to hear of your troubles. Please check out this post, as it links to many resources. I hope you will find them helpful. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Shantel Weaver•  March 31, 2020 Edit
How can i get in
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Credit Sesame•  April 1, 2020 Edit
Hi Shantel. Please try calling your lender and credit card companies. I know that many are backlogged right now, but email might also be another option. At least with an email they will have on record that you are trying to reach them.
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Crystal•  March 31, 2020 Edit
Credit one Bank and first premier Bank
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Credit Sesame•  April 1, 2020 Edit
Thanks Crystal! To anyone using these banks, please call to make arrangements. Most banks and lenders are requiring that you contact them directly.
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Sylvia Francisco•  April 1, 2020 Edit
Very helpful. Thank you.
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Eugene Murillo•  April 1, 2020 Edit
Just contacted Capital one credit card services and was denied of temporary minimum payment relief. And already filed a letter disputing charges & complaint. They refused help surely due to status of my closed account. What else can I do? Or talk to?
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Kim Hamilton•  April 1, 2020 Edit
First Access and Total Credit cards should also offer help to individuals who are having difficulty making payments at this time.
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Credit Sesame•  April 3, 2020 Edit
Hi Kim. Have you tried calling or emailing them? Even if they do not have a specific program set up, and I don't know if they do or not, they might still be able to help you.
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Virginia Couey•  April 1, 2020 Edit
I need help no groceries need help with rent car essentials
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Credit Sesame•  April 3, 2020 Edit
Hi Virginia. Have you tried calling your credit card company and asking for an emergency increase? A lot of companies are really trying to help right now. Hopefully that can get you somewhere.
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Tommeraine Fowler•  April 1, 2020 Edit
EFCU Financial Federal Credit Union
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Credit Sesame•  April 3, 2020 Edit
Thanks Tommeraine! To any of their members, please contact them directly. As with any banking entity, do not assume that they will automatically waive any fees or payments.
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Quincy M Harris•  April 2, 2020 Edit
Regions Bank, Chime
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Credit Sesame•  April 3, 2020 Edit
To any of their members, please contact them directly. As with any banking entity, do not assume that they will automatically waive any fees or payments.
Reply