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If you’re receiving financial relief under CARES Act, this one step can help protect your finances before programs expire

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Summary:

  • If you are looking for temporary relief, you must first contact your lender first to discuss an agreement.
  • Skipping payments without an agreement in place could result in a negative impact to your credit score.

 

If you are impacted financially by COVID-19 and currently receiving benefits under the CARES Act, it’s important to remember that two key government programs providing financial relief under the CARES Act expire on December 26:

  • Pandemic Unemployment Assistance program, which provides jobless aid to freelance and gig workers
  • Pandemic Emergency Unemployment Compensation (PEUC) benefits, which authorized an additional 13 weeks of jobless aid beyond the typical 26 weeks that most states provide

Additionally, if you have a federal student loan, payments and accruing interest are expected to resume again after January 31, 2021. You can find more information about the student loan relief options here

If you are concerned about your finances and paying bills once these benefits expire, one of the most effective moves you can make is to call your lenders or bank directly to discuss payment and flexibility options. Many banks, lenders, and card issues have offered flexible payment options during the pandemic to help customers prioritize their bill payments. 

If you are looking for temporary relief, you must first contact your lender first to discuss an agreement. Skipping payments without an agreement in place could result in a negative impact to your credit score. 

Major Banks and Lenders

Below is a list of some of the major banks and lenders with links to their contact page. You can also try calling the customer service number on the back of their credit cards to ask about flexibility options based on your situation. 

Lenders by Category

Although we do not know of any specific programs the following lenders may have in place, we’ve provided their contact information below to help save you some time on research. Even if no relief programs are listed on their website, we encourage you to reach out to your lender if you need assistance.

Please comment below if you have any other companies that you know of that should be added to the list. In the meantime, Credit Sesame can be a free valuable resource to help you monitor your finances during these uncertain times.

Disclaimer: The information was collected independently by CreditSesame.com and has not been reviewed or provided by the banks or organizations mentioned.

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Published March 19, 2020 Updated: January 5, 2021
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Comments(52)

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Taishivarner•  March 19, 2020 Edit
I have a credit card with first premier bank I tried to call this morning to let them know about my job shutdown and needed help with my next month payment I couldn’t just dial a number to talk to customer service so I wrote a letter well someone from the bank called me this evening I tried to explain to the lady that I wasn’t sure when my next payment will be in because of the shutdown all she wanted to tell me what my balance was and asked me a timeline of how long I be without a job I was so upset that I had to say do you know what’s going on in the world i didn’t loose my job the government shut it down no one knows how long right now she continues to keep asking me when do I think I can pay my payment I don’t understand where was the understanding at.I even tried to call back the number to talk to someone else but it took me 4 times to get someone I had to press a number that I got a new card just to get through to customer service I tried to talk to the lady who answered that call and it was the same thing all they cared was when can I pay.
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CHARLES LAUZIERE•  March 25, 2020 Edit
I lost my income due to the corona Virus, And I am not able to get a credit card from anyone?
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Credit Sesame•  April 20, 2020 Edit
Hi Charles. A lot of lenders are tightening their restrictions on who is eligible and how high of a limit they will place on new cards. Just because you are without income does not mean you cannot get a card, as most lenders base their decisions on a variety of factors. We suggest looking at your score and seeing if you can afford to take the small hit an inquiry will bring before applying for a card. If you do decide to apply, we suggest using Credit Sesame's approval odds, located inside your account. Please note that those odds are based off of a lot of factors that are currently in flux with lenders. Credit Sesame cannot guarantee approval. We wish you the best.
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James Rabbitt•  March 31, 2020 Edit
Please assist at this trying time.
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Credit Sesame•  April 1, 2020 Edit
Hi James. Please take a look here. I hope one of these resources can help you. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Carolyn Rudick•  March 31, 2020 Edit
Bethpage Federal also has loans starting at 1000 to help with rent
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Tiffany lindsay•  March 31, 2020 Edit
Mobiloan
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Credit Sesame•  April 1, 2020 Edit
Thanks Tiffany! To anyone one reading this, please be sure to call and not assume that you will automatically get the benefits.
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Brock•  March 31, 2020 Edit
Santander Consumer finance is offering relief too!
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Credit Sesame•  April 1, 2020 Edit
Thanks Brock! To anyone one reading this, please be sure to call and not assume that you will automatically get the benefits.
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Joanna r Rachlin•  March 31, 2020 Edit
Ive been furloughed from work as of march 18 2020 , landlord threatening eviction from march 13 to next coming week, have Wells Fargo and capital one credit card payments, Verizon, peco, car payment and insurance , not able to do food shopping , losing hope and patience .can you help
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Credit Sesame•  April 1, 2020 Edit
Hi Joanna. I really hope one of these posts can give you leads on getting the help you need: https://www.creditsesame.com/blog/updates/manage-finances-covid-19/ We are going to make it through this!
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Randy Banks•  March 31, 2020 Edit
I make over a grand a week my credit is bad but I'm been off for 2 weeks and maybe 3 more I need help please
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Credit Sesame•  April 1, 2020 Edit
Hi Randy. I hope something in here will help: https://www.creditsesame.com/blog/updates/stay-financially-stable-maximize-your-available-cash-and-credit-prepare-for-emergencies/
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Will Horne•  March 31, 2020 Edit
Need assistance
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Credit Sesame•  April 1, 2020 Edit
Hi Will. Hopefully one of these pages will help: https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Regena F Mobley•  March 31, 2020 Edit
Out since March 10 stadium close due to coronavirus rent coming up don't know what to do
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Credit Sesame•  April 1, 2020 Edit
Hi Regena. Maybe this will help: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Gregory•  March 31, 2020 Edit
I need assistance my uncle is very sick from COIvD
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Edith•  March 31, 2020 Edit
CRB Auto is helping with extensions during the Covid19
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Credit Sesame•  April 1, 2020 Edit
Thanks! To anyone using CRB, please be sure to call them and not assume they will waive your fees.
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Zyneb Adams•  March 31, 2020 Edit
This was very helpful TD Bank has been amazing they are waiving fees and are very accommodating and supportive..
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Credit Sesame•  April 1, 2020 Edit
Thanks! To anyone using TD Bank, please be sure to call them and not assume fees will be waived.
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Patti Zahn•  March 31, 2020 Edit
In February my husband had a stroke and hasn’t been able to work since. He was also working for Lyft and hasn’t been able to work because of the coronavirus . We don’t have any idea when or if he will be able to return to work. From what we understand Lyft or Uber will be reopening. We do not have any income except for his and my social security which doesn’t even cover our rent which is 3000.00 per month. We have prescription costs and groceries buy.
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Credit Sesame•  April 1, 2020 Edit
Hi Patti. I hope the information here will help: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Sharon Soriano•  April 1, 2020 Edit
apply for unemployment! Landlords can’t evict right now. They can threaten to,legally they can’t! If you leave cause landlord said to then you will be out of your home. Stay put legally no grounds for eviction due to covid 19.
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Credit Sesame•  April 3, 2020 Edit
Thanks, Sharon. For anyone who needs more information, please read the details of the CARES Act, as it specifically covers this. We also have outlined the most-needed information regarding renting and mortgages here: https://www.creditsesame.com/blog/updates/what-about-rent-mortgage/
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Adelso Manrique•  March 31, 2020 Edit
It's a gig relief when there's help while though times come.
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Leonel Cura•  March 31, 2020 Edit
I don’t know who to talk to I’m going crazy I don’t know how gonna pay my rent and bills car payment
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Credit Sesame•  April 1, 2020 Edit
Hi Leonel. I am so sorry to hear of your troubles. Please check out this post, as it links to many resources. I hope you will find them helpful. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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michael dennis•  March 31, 2020 Edit
am have touble with my credit
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Credit Sesame•  April 1, 2020 Edit
Hi Michael. I am so sorry to hear of your troubles. Please check out this post, as it links to many resources. I hope you will find them helpful. https://www.creditsesame.com/blog/updates/manage-finances-covid-19/
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Shantel Weaver•  March 31, 2020 Edit
How can i get in
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Credit Sesame•  April 1, 2020 Edit
Hi Shantel. Please try calling your lender and credit card companies. I know that many are backlogged right now, but email might also be another option. At least with an email they will have on record that you are trying to reach them.
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Crystal•  March 31, 2020 Edit
Credit one Bank and first premier Bank
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Credit Sesame•  April 1, 2020 Edit
Thanks Crystal! To anyone using these banks, please call to make arrangements. Most banks and lenders are requiring that you contact them directly.
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Sylvia Francisco•  April 1, 2020 Edit
Very helpful. Thank you.
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Ellena Kaniho•  April 1, 2020 Edit
in need of assistance ASAP
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Eugene Murillo•  April 1, 2020 Edit
Just contacted Capital one credit card services and was denied of temporary minimum payment relief. And already filed a letter disputing charges & complaint. They refused help surely due to status of my closed account. What else can I do? Or talk to?
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Kim Hamilton•  April 1, 2020 Edit
First Access and Total Credit cards should also offer help to individuals who are having difficulty making payments at this time.
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Credit Sesame•  April 3, 2020 Edit
Hi Kim. Have you tried calling or emailing them? Even if they do not have a specific program set up, and I don't know if they do or not, they might still be able to help you.
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Virginia Couey•  April 1, 2020 Edit
I need help no groceries need help with rent car essentials
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Credit Sesame•  April 3, 2020 Edit
Hi Virginia. Have you tried calling your credit card company and asking for an emergency increase? A lot of companies are really trying to help right now. Hopefully that can get you somewhere.
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Tommeraine Fowler•  April 1, 2020 Edit
EFCU Financial Federal Credit Union
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Credit Sesame•  April 3, 2020 Edit
Thanks Tommeraine! To any of their members, please contact them directly. As with any banking entity, do not assume that they will automatically waive any fees or payments.
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Quincy M Harris•  April 2, 2020 Edit
Regions Bank, Chime
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Credit Sesame•  April 3, 2020 Edit
To any of their members, please contact them directly. As with any banking entity, do not assume that they will automatically waive any fees or payments.
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Amy•  April 7, 2020 Edit
Bank of the West Fresno, CA
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Carla Duck•  April 11, 2020 Edit
I need help with my payment options to my creditor during this virus crisis I also need help paying off bills and raising my credit score
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Maria•  April 20, 2020 Edit
Credit companies are stocking everyone to collect payment even if you have scheduled payment electronic,
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Curtis Kennerly•  April 23, 2020 Edit
Do you all have a low interest rate credit card or loan company that I could qualify for a small loan with for emergency cash please thank you so much
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Credit Sesame•  April 24, 2020 Edit
Hi Curtis. Please log into your Credit Sesame account and check out the cards that are listed. We have just added some new ones that are more geared for these times. Please keep in my that our approval odds system takes into account your specific credit background as compared to others who have applied for the same cards. From there, we estimate your odds of getting approved. While we do our best not to mislead you, we cannot guarantee you will be approved by the lender no matter how good your odds are; however, this is much better than taking a shot in the dark. Best of luck, Curtis, and stay safe.
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