Ask the Expert: Does Credit Counseling Hurt My Credit Score?

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Credit counseling is a term used to describe a variety of services offered to consumers who find themselves buried in credit card debt. Credit counseling is often used to describe both debt settlement and debt management programs offered by legitimate not-for-profit credit counselors. And while each is designed to get the consumer out of credit card debt, their impact on your credit scores could not be more dissimilar.

Debt settlement v.s. debt management

Settling a debt is the process whereby the consumer or their representatives negotiate a payoff to a lender that’s much less than the amount actually owed. For example, if you owe a credit card issuer $15,000 of defaulted credit card debt and you convince them to accept $3,000 as payment in full, then you’ve settled the debt. Consumers can negotiate settlements on their own or they can hire a third party debt settlement company who will negotiate on their behalf.

A debt management program or “DMP” is a service offered by non-profit credit counseling organizations such as the members of the National Foundation for Credit Counseling. If you have excessive credit card debt, don’t want to file for bankruptcy and can afford to make some smaller payment amount then a DMP might be your best bet. With a DMP you make one monthly payment to the credit counseling organization and they pay your credit card issuers. Most DMPs take 3 to 5 years to complete.

Impact on your credit score

There was a time many years ago when paying off a credit card through a debt management program could lower your credit scores. The credit card account was reported to the credit bureaus as being paid through non-profit financial counseling. That notation was considered negative.

That is not the case today. Going into a debt management program is benign to your credit scores. And, while the credit card issuer is being paid through the program they will report you to the credit bureaus as being “paid as agreed,” which is also good for your credit scores. When you exit the program you do so without any credit card debt and solid credit scores, which has to be a great feeling.

Debt settlement is a different story. When you settle an account with a credit card issuer, it is updated on your credit report cards as either a “partial payment plan” or “settlement accepted by creditor.” Both of those notations are considered negative by credit scoring systems and can lower your credit scores. However, most credit card accounts that go through the process of settlement are already severely delinquent and even possibly in default. As such, the item is already being considered as negative by credit scoring systems. The fact that the account is settled may not add any incremental damage to your credit scores.

Still, settlements aren’t always a bad idea. You’ll certainly save money—possibly a lot of money—by settling defaulted debts. Many creditors will take considerably less than you actually owe and agree to stop pursuing you for the remaining amount.

If you have debts that have been sold to collection agencies, then settlements are a good idea. Most debt buyers and collection agencies acquire defaulted credit card debt for mere pennies on the dollar. If you’re willing to make a lump sum payment to settle the debt then you could get away with paying a small fraction of what you owed the original creditor.

Does checking your credit hurt your score?

Perhaps you do not have mountains of debt but are still uncertain about where you stand with your score.

Inquiries can either be hard or soft, depending on who’s pulling your credit and what they’re using it for. When a lender or business obtains a copy of your credit report in response to an application for credit, it results in a hard inquiry. The same goes for collection agencies conducting a skip trace. This means that it shows up on your credit report and is used in part to determine your credit score.

You are allowed to request an annual free report of your credit from the three reporting agencies. This will be counted as as soft inquiry and will not be part of your credit score calculation. We  encourage you to be more diligent and to check your score regularly  to track your progress or sustain your credit.

Does closing a credit card hurt your credit?

When your credit score is calculated, it takes into account how much you are utilizing your credit. In other words if you had a credit limit of $500 and you spend $250, your utilization ratio would be 50%. By closing a credit card you are essentially lowering your utilization rate by lowering the credit available to you and increasing the ratio. Credit Sesame recommends that even if you pay off your cards to keep the credit card account open to take advantage of the higher credit limit. That being said, if the few points gained from keeping the card open are outweighed by annual fees then it might not be worth it to keep the account open.

John Ulzheimer
John Ulzheimer, Credit Expert for Credit Sesame, is a nationally recognized expert on credit reporting, credit scoring and identity theft. He is twice FCRA certified by the credit industry’s trade association and has been an expert witness in over 170 credit related cases to date. Since 2004 John has been interviewed and published over 3,000 times on the topics of personal finance and consumer credit.

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Reach your goals.

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Get your FREE credit score in seconds.

By clicking on the button above, you agree to the Credit Sesame Terms of Use and Privacy Policy.