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Utilities, Cell Phone and Cable Companies That are Offering Help

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If you are looking for temporary relief, you must first contact your provider to discuss an agreement. Skipping payments without an agreement in place could result in a negative impact to your credit score.

There are many companies that are coming together to provide support to all consumers during this time with late-payment forgiveness, suspending disconnections, and waiving late fees. Internet Service Providers are also opening up their hotspots for free to ensure everyone is connected. This helps provide an opportunity for consumers who do not have a steady income right now to re-prioritize bill payments. We are updating this list daily to include companies that we know of that are making these pledges.

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Below is a list of companies that we know of that are making these pledges, and we’ll continue to update it as we learn more:

  • Utilities Companies (full list here): Many electric and gas companies are suspending service disconnections for customers with unpaid bills during the coronavirus crisis, or are being ordered to suspend disconnections by regulators or other government officials. Some are also offering flexible payment plans for those impacted. 
  • AT&T, T-Mobile, Verizon, Sprint, Comcast, and dozens of other cable and internet service providers (full list here): The telecommunications and cable companies have signed the Federal Communications Commission’s Keep Americans Connected Pledge, which means they will waive late fees, suspend service terminations, and open hot spots for Americans that need them. 

Please comment below if you have any other companies that you know of that should be added to the list. In the meantime, Credit Sesame can be a free valuable resource to help you monitor your finances during these uncertain times. And most importantly, please stay safe and healthy.

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Published March 19, 2020
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Veronika Tupau•  March 26, 2020 Edit
My family has MetroPCS and it’s not on the list.. is there a way MetroPCS can also be added please ??!! It’s our only way of communication. Would really help. Thank you
Credit Sesame•  April 6, 2020 Edit
Hi Veronika. It sounds like you might need to contact them directly and see if they can help you. Here is their page on how they can help: https://www.metrobyt-mobile.com/ongoing-updates-covid-19#customers
Karin•  May 21, 2020 Edit
Metro PCS falls under the TMobile umbrella.
Eazay•  March 27, 2020 Edit
Very helpful. Thnx
Luis•  April 5, 2020 Edit
Cable company AT&T interrupted my services for one month no payment, what kind of agreement they have according to your statement
Credit Sesame•  April 6, 2020 Edit
Hi Luis. Your best bet is to call them directly and ask for assistance. Most companies are trying to help, if you reach out to them. We wish you the best.
Gregory Bailes•  April 13, 2020 Edit
I would like to apply for stimulus
Credit Sesame•  April 15, 2020 Edit
Hi Gregory. To see if you qualify, check out https://www.irs.gov/coronavirus/economic-impact-payment-information-center
Michael Culver•  May 30, 2020 Edit
This is bogus. Sprint i know for sure will cut your phone off with no regards to anything covid 19 related. I owe a bill so big right now because of this crap.
glenda roberts•  June 7, 2020 Edit
Need relief from boost mobile phone
David Hall•  July 26, 2020 Edit
I still haven't received my income tax return! I filled back in February
Michael Carter•  August 13, 2020 Edit
I couldn't pay my phone bill from At&t , cause I lost my job 3 months ago and they had no problem disconnecting my service and still piling on to the bill. What program do they have that's helping the customers and who do I ask to reconnect my services if they are trying to help
Nicole Newby•  August 28, 2020 Edit
Hi Michael, We recommend you reach out directly to AT&T to see what you could work out together.